Terms of service

Quotes

A quote is valid for 30 days. It is based on the information you give us and the access we have to the job. If the scope changes, we will agree a revised price with you before doing the extra work.

Bookings and cancellations

We will confirm your booking by text or email. Please give us at least 24 hours’ notice if you need to cancel or rearrange. Missed appointments may be charged at our standard call-out rate.

Workmanship

We guarantee our workmanship for 12 months from the date we finish. The guarantee covers our labour; manufacturer warranties cover parts and appliances. It does not cover accidental damage, misuse or work carried out by others.

Payment

We accept bank transfer and card payments. Payment is due when the work is complete unless we agree otherwise in writing. We do not ask for a deposit for standard repairs.

Liability

We carry public liability insurance. We are not liable for indirect or consequential losses, or for pre-existing faults we could not reasonably have identified. Nothing in these terms limits your statutory rights.

Complaints

If something isn’t right, tell us within 14 days and we will inspect it. We aim to resolve complaints within 10 working days. Email hello@boilerandbrass.co.uk or call 0800 123 4567.

Contact

These terms are governed by the law of England and Wales. Questions? Email hello@boilerandbrass.co.uk.